Charity Offer - EchoDesk
Sign up for EchoDesk before the end of the current financial year and benefit from FREE implementation and onboarding
Supporting the Charity Sector
Charities and non-profit organisations face unique challenges in balancing service delivery with cost efficiency.
Echo-9 is committed to supporting the sector. The Echo-9 team has a strong background in working with non-profits and are committed to doing our part to make enterprise-grade solutions accessible and affordable. The free implementation and onboarding offer does not compromise on quality and is tailored for the Charity Sector.
About Echo-9 Shared Services
Echo-9 Shared Services was created to help Public Contracting Authorities (PCA's) run and manage digital services in a cost effective, secure, scalable and adaptable manner with cost certainty. Beating commercial offerings, existing negotiated offerings and run as a member owned not-for-profit.
Key Benefits
Free Implementation and onboarding
With no fees until your current provider contract terminates - Removing a barrier for change.
No vendor lock-in
Just a simple annual rolling membership
Unlimited agents/operators and users
There are no hidden costs as you expand your Enterprise service management across HR, Finance, Estates and more...
All modules included
No additional costs when you are ready to expand your usage
Integrated Asset Management (ITAM)
Featuring desktop/server agents and cloud monitoring across Azure, AWS, G-Cloud and more - no need for a separate asset management tools
Tiered service offerings
Tailored to your maturity level and business needs - Pay for what you need
Benefit from our experience
Our team has extensive experience in the non-profit space and are committed to doing our part to make enterprise-grade solutions accessible and affordable.
Supported onboarding
Aligned with your existing business processes
Bespoke solution development
Including plugin customisation to support your unique operations
Build Your Subscription
The shared service has 3 pricing components:
- Hosting subscription
- Network Subscription
- Support subscription
1. Choose a Hosting Option
The Hosting Subscription is a customer choice between:
2. Choose a Network (Product) Subscription
3. Add a Support Subscription
The Support Subscription provides full support for EchoDesk and includes:
- Enterprise-level service management solution encompassing core ITIL, ITAM and ESM disciplines
- Guided ITIL and ITAM processes – EchoDesk is configured for you to ensure optimal service delivery, asset management best practice and high levels of customer satisfaction
- Self Service Portal – Focused on simplifying Incident management and automating requests with your extensive knowledge base built in
- Best practice Change Management integrated with Release & Deployment process
- Powerful business rules engine to automate workflows and reduce administration across the organisation
- Powerful reporting features and bespoke business led reporting
- Problem Management to help track sources of incidents facilitate impact analysis and root cause analysis
- Project Management to track progress with task management
- Bespoke solution development
- Plugin customisation to support your unique operations
- Backup/recovery
- Security updates in line with your Cyber Essentials/NIST requirements
- Product & Feature Updates
- Training
- Annual adoption focussed service assessments and adoption planning to enable you to get the most value from your subscription
For Charities and non-profit organisations, we use income bands for support subscriptions:
Important Information
Special Offer Terms: The offer is open to Charities and Non-profits who sign a membership agreement before 31st July 2026 and is not available without a shared service (support) subscription.
Hosting Estimates: Hosting estimates based on typical usage and charged at actual cost (costs may be Higher or lower than estimated).
Scope: Ticket Management, Self Service Portal and Knowledge Management. Other modules available on request.
Free Implementation and onboarding costs: With no fees during onboarding if you chose to self-host whilst your current provider contract terminates. Hosting in our cloud options are still chargeable if selected. See options models above for clear indication where charges are incurred. Support and product subscriptions are not required during onboarding.
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