OneClick Plugin for GLPI
The OneClick plugin enables rapid ticket creation through pre-defined templates. Designed for helpdesk operators, it allows one-click ticket logging with prepopulated data, reducing the time needed to document common incidents and standard changes.
Streamline Your Service Desk
OneClick simplifies the ticket creation process by providing a user-friendly dashboard of templates. Whether it's a password reset, a new user request, or a standard server patch, operators can log it instantly with correct categorization, priority, and assignment rules already applied.
Key Features
Ticket & Change Templates
Create reusable templates for both Tickets and Changes with predefined fields, titles, and descriptions.
Preview Feature
See exactly how tickets or changes will look before saving templates to ensure accuracy.
Tabbed Dashboard
Organised interface with separate tabs for Ticket Templates and Change Templates for clear navigation.
Multi-Entity Support
Assign templates to specific entities or make them available globally across your organization.
Group & Role Access
Control visibility by group membership and separate Admin/Operator rights for secure management.
Standard Changes
Full support for GLPI Change fields including Impact Analysis, Control List, Deployment Plan, and Checklists.
Get OneClick for Your Organization
Enhance your GLPI experience today.
Includes Installation, Initial Setup & 12 Months Support