Expert articles on GLPI, IT service management, asset management, Zabbix monitoring, Wazuh security, and open-source infrastructure from the Echo-9 team.https://www.echo-9.org/en-GBhttps://www.echo-9.org/articles/glpi-php-security-alert/https://www.echo-9.org/articles/glpi-php-security-alert/Critical PHP flaws CVE-2026-109618 and CVE-2026-109619 affect self-hosted GLPI servers. Which PHP versions to install and how to patch safely.Thu, 22 Oct 2026 00:00:00 GMThttps://www.echo-9.org/articles/glpi-ai-2-0/https://www.echo-9.org/articles/glpi-ai-2-0/GLPI AI 2.0 is out and included with GLPI Network. What changed, how BYOK and Ollama work, and how to keep service desk AI on infrastructure you control.Tue, 20 Oct 2026 00:00:00 GMThttps://www.echo-9.org/articles/spreadsheet-to-glpi-first-deployment/https://www.echo-9.org/articles/spreadsheet-to-glpi-first-deployment/A real first GLPI deployment from spreadsheet to working inventory. Lessons for UK organisations starting their GLPI journey.Mon, 19 Oct 2026 00:00:00 GMThttps://www.echo-9.org/articles/messaging-channels-service-desk-glpi/https://www.echo-9.org/articles/messaging-channels-service-desk-glpi/Users phone or walk over because the portal is not where they are. How messaging channels such as WhatsApp can feed GLPI, and what to check first.Mon, 19 Oct 2026 00:00:00 GMThttps://www.echo-9.org/articles/glpi-for-security-leads/https://www.echo-9.org/articles/glpi-for-security-leads/Inventory, unwanted software, vulnerability follow-up, incident coordination and audit evidence. How GLPI supports the security lead.Mon, 19 Oct 2026 00:00:00 GMThttps://www.echo-9.org/articles/smart-ticket-assignment-glpi/https://www.echo-9.org/articles/smart-ticket-assignment-glpi/Manual dispatch, round-robin, least load or skills-based? How ticket assignment shapes waiting times, and how to do it well in GLPI.Mon, 19 Oct 2026 00:00:00 GMThttps://www.echo-9.org/articles/bitwarden-send-glpi-secrets/https://www.echo-9.org/articles/bitwarden-send-glpi-secrets/The open-source Bitwarden Send plugin for GLPI shares passwords and secrets through expiring links instead of plain text in ticket follow-ups.Mon, 19 Oct 2026 00:00:00 GMThttps://www.echo-9.org/articles/glpi-webhooks-integration/https://www.echo-9.org/articles/glpi-webhooks-integration/GLPI webhooks send the right data to the right system when something changes. How filters, payloads and queues work in UK organisations.Mon, 19 Oct 2026 00:00:00 GMThttps://www.echo-9.org/articles/glpi-security-release-cadence/https://www.echo-9.org/articles/glpi-security-release-cadence/GLPI security releases come frequently. How UK organisations patch quickly without breaking plugins or disrupting the service desk.Mon, 19 Oct 2026 00:00:00 GMThttps://www.echo-9.org/articles/glpi-12-whats-new/https://www.echo-9.org/articles/glpi-12-whats-new/Redesigned knowledge base, OLAs that follow the team, session control and security on by default. What GLPI 12 changes in practice for UK service desks.Mon, 19 Oct 2026 00:00:00 GMThttps://www.echo-9.org/articles/glpi-10-end-of-support-migration/https://www.echo-9.org/articles/glpi-10-end-of-support-migration/GLPI 10 ended support on 7 October 2026. Practical plan for moving to GLPI 11 or 12 without disrupting your service desk.Mon, 19 Oct 2026 00:00:00 GMThttps://www.echo-9.org/articles/charity-sme-it-service-management/https://www.echo-9.org/articles/charity-sme-it-service-management/Managed open-source IT with GLPI, Zabbix and Wazuh, priced individually on income, so charities do not have to choose between mission and security.Sun, 27 Sep 2026 00:00:00 GMThttps://www.echo-9.org/articles/enterprise-service-management/https://www.echo-9.org/articles/enterprise-service-management/GLPI gives HR, Facilities and Finance the catalogue, routing and SLAs IT already relies on, with one place to ask for all shared services.Sun, 27 Sep 2026 00:00:00 GMThttps://www.echo-9.org/articles/integration-packs-intune-entra/https://www.echo-9.org/articles/integration-packs-intune-entra/Integration Packs bring Intune device data and Entra ID identity data into GLPI so every ticket arrives with accurate context from Microsoft platforms.Sun, 27 Sep 2026 00:00:00 GMThttps://www.echo-9.org/articles/cmdb-rebuild/https://www.echo-9.org/articles/cmdb-rebuild/Break the CMDB trust spiral with discovery, data quality rules and updates built into everyday service desk work.Sun, 27 Sep 2026 00:00:00 GMThttps://www.echo-9.org/articles/wazuh-cyber-essentials-compliance/https://www.echo-9.org/articles/wazuh-cyber-essentials-compliance/Wazuh and GLPI turn Cyber Essentials v3.3 from an annual screenshot exercise into continuous, audit-ready evidence for the five controls.Sun, 27 Sep 2026 00:00:00 GMThttps://www.echo-9.org/articles/ai-closure-itamation/https://www.echo-9.org/articles/ai-closure-itamation/Tickets close with 'resolved' and nothing else. AI Closure and ITAMation bridge incident resolution and asset accuracy at closure time.Thu, 10 Sep 2026 00:00:00 GMThttps://www.echo-9.org/articles/education-multi-site-glpi/https://www.echo-9.org/articles/education-multi-site-glpi/A unified GLPI platform delivers central governance, consistent SLAs and 50-60% cost savings for academy trusts and universities.Tue, 08 Sep 2026 00:00:00 GMThttps://www.echo-9.org/articles/gilpai-self-service-portal/https://www.echo-9.org/articles/gilpai-self-service-portal/Users pick the wrong form and tickets get misrouted. GilpAI matches intent to the right form. LiveTalk catches what AI misses.Sun, 06 Sep 2026 00:00:00 GMThttps://www.echo-9.org/articles/pwned-credential-monitoring/https://www.echo-9.org/articles/pwned-credential-monitoring/Pwned brings Have I Been Pwned breach monitoring into GLPI where identity risk becomes actionable work with tickets and follow-up.Fri, 04 Sep 2026 00:00:00 GMThttps://www.echo-9.org/articles/servicemap-cmdb-topology/https://www.echo-9.org/articles/servicemap-cmdb-topology/ServiceMap turns GLPI asset inventory into an interactive topology canvas with live incident overlay. See what connects to what during major incidents.Wed, 02 Sep 2026 00:00:00 GMThttps://www.echo-9.org/articles/cyberdesk-breach-response/https://www.echo-9.org/articles/cyberdesk-breach-response/Echo-9's independent breach response platform for coordinating recovery when primary infrastructure is compromised. Available when systems are down.Sun, 30 Aug 2026 00:00:00 GMThttps://www.echo-9.org/articles/problem-management-problemai/https://www.echo-9.org/articles/problem-management-problemai/Service desks close hundreds of incidents monthly. Many are the same problem. ProblemAI automates pattern detection and deflection in GLPI.Sun, 30 Aug 2026 00:00:00 GMThttps://www.echo-9.org/articles/sovereign-ai-service-desk/https://www.echo-9.org/articles/sovereign-ai-service-desk/AI assistants send ticket content to third-party APIs. Sovereign AI keeps inference on your infrastructure for public sector and regulated environments.Sun, 30 Aug 2026 00:00:00 GMThttps://www.echo-9.org/articles/escaping-servicenow-sprawl/https://www.echo-9.org/articles/escaping-servicenow-sprawl/A large UK university replaced ServiceNow with open-source GLPI, Zabbix and Wazuh, cutting platform costs by 60%. No downgrade, just consolidation.Sun, 30 Aug 2026 00:00:00 GMThttps://www.echo-9.org/articles/unified-stack-glpi-zabbix-wazuh/https://www.echo-9.org/articles/unified-stack-glpi-zabbix-wazuh/Why GLPI, Zabbix and Wazuh belong together as one integrated operational stack for service management, monitoring and security.Sun, 30 Aug 2026 00:00:00 GMThttps://www.echo-9.org/articles/ncsc-ot-visibility-glpi/https://www.echo-9.org/articles/ncsc-ot-visibility-glpi/The NCSC called on organisations using OT to review security. First step: know what you have. GLPI discovery provides that foundation.Sun, 30 Aug 2026 00:00:00 GMT