Services provided by Echo-9 are for members of our shared services organisation. Find out how to become a member here.
EchoDesk is a modern IT service management platform purpose-built for the public and non-profit sectors. Designed for agility and resilience, it empowers organisations to streamline operations, manage services with confidence, and respond rapidly to internal and external demands.
Built on proven ITIL practices and the trusted GLPI framework, EchoDesk delivers secure, scalable service management tailored to your mission and managed by a team of dedicated ITSM expertsMore information available on our EchoDesk Page
CyberDesk is a cyber recovery and resilience platform developed to support public sector and non-profit organisations in moments of crisis. Built on the proven EchoDesk ITSM framework, it delivers a secure, scalable, and community-driven solution for managing cyber incidents, recovery workflows, and operational continuity.
Designed for responsiveness when every second counts, CyberDesk operates independently of potentially compromised identities and infrastructure. It provides a trusted environment for coordinating recovery efforts, covering incidents, assets, tasks, resources, and knowledge-with clarity and control.
CyberDesk includes best practices in cyber recovery and offers a secure vault for hosting Disaster Recovery (DR) and Business Resilience Plans (BRP), ready to be enacted for cyber or other major incidents. Whether facing ransomware, data breaches, or operational disruption, CyberDesk empowers organisations with the capability and confidence to respond swiftly, transparently, and securely.
More information available on our CyberDesk Page
EchoEnquire is our Case Management and Enquiry Management solution.
We are now actively seeking requirements from public sector organisations, HE/FE, Health/NHS, Charities & Non-Profits.
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"Partnering with public and non-profit communities to build inclusive, secure, and scalable digital solutions—enabling meaningful transformation that serves people, strengthens organisations, and uplifts society."
Our Cyber intelligence & defense suite
Our suite of AI solutions with ultra secure data storage
Our open-source ERP solution designed for modern businesses
Our business intelligence platform
Save money and streamline your business processes with our trusted services.