EchoDesk Shared Service

Empowering Public Sector and Non-Profit Organisations with Open-Source ITSM Excellence

Subscription Tiers

EchoDesk Spark

  • Fundamental Ticket Mgt
  • Self-service Portal
  • Knowledge Mgt
  • Basic Reporting
  • User and Technician Limits Apply

EchoDesk Pulse

  • All in Spark
  • Ticket Mgt
  • Problem Mgt
  • Fundamental Asset Mgt
  • Standard Reporting

EchoDesk Wave

  • All in Pulse
  • Fundamental Change Mgt
  • Core Asset Mgt
  • Rules Engine
  • Custom Plugins

EchoDesk Fusion

  • All in Wave
  • Advanced Change Mgt
  • Full Asset Mgt
  • Project Mgt
  • Financial Mgt
EchoDesk Segments

Features & Benefits

  • Open-source powered by Techlib GLPI
  • Secure hosting on AWS with SSL/TLS
  • 99.5% uptime guarantee
  • Scalable service tiers
  • Regular backups and patching
  • Customisable workflows and UI
  • API integrations available
  • Expert support and guidance
  • GDPR and license compliance
  • Data portability and secure deletion
  • Customisation via plugins

The open source GLPI software underpinning EchoDesk is already widely used

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There is much more in EchoDesk...

Service Desk

  • Incident Management
  • Request Management
  • Problem Management
  • Change Management
  • SLA Management
  • Knowledge Management
  • Reports/Dashboards
  • Self Service
  • And Much More...

Asset Management

  • Asset Management
  • Inventory Management
  • License Management
  • Software Management
  • Warranties
  • Domains
  • Custom Assets
  • Automatic Actions
  • And Much More...

User Management

  • Single Sign On (SSO)
  • Entities/Departments
  • Access & Restriction Rules
  • Self Service Mode
  • Profiles
  • Impersonate (admin function)
  • Audit History & Logs)
  • And Much More...

Project Management

  • Manage Projects
  • Task Trackingt
  • GANTT
  • Linked Documents
  • Linked Assets
  • Knowledge
  • Impact Analysis
  • Team Management
  • And Much More...

Financial Management

  • Budget Management
  • Supplier Management
  • Contact Management
  • License Management
  • Statistics
  • Linked Tickets
  • And Much More...

Custom Features

  • AI Integration
  • Branding
  • Custom Functions (plugins)
  • REST API
  • And Much More...
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Ready to Transform Service Management?

Contact us today to learn more or request a demo of EchoDesk.

Get in Touch