EchoDesk Shared Service
Empowering Public Sector and Non-Profit Organisations with Open-Source ITSM Excellence
EchoDesk is a forward-thinking operational and tactical service management platform dedicated to streamlining and enhancing the way organisations manage their internal and external services. Its built on proven ITIL best practices and managed by a team of dedicated ITSM experts.
By integrating cutting-edge technology with user-centric solutions, EchoDesk aims to optimise workflows, reduce operational costs, and improve service delivery across various departments such as IT, HR, Finance, and Customer Support. Our robust platform offers a comprehensive suite of tools that facilitate seamless communication, efficient ticketing systems, and insightful analytics - enabling businesses to respond to challenges with agility and precision. With a commitment to innovation and customer satisfaction, EchoDesk empowers enterprises to unlock their full potential and achieve sustainable growth.
See our sector-specific offers for:
For Public Contracting Authorities
Echo-9 is more than a provider we're a community. Our members share common values, goals, and challenges, working together to co-design digital services that deliver real public value. Through joint procurement, shared infrastructure, and open collaboration, we reduce costs, avoid duplication, and accelerate innovation.
Backed by robust support, transparent pricing open & strong governance, and a commitment to long-term sustainability.
Features & Benefits
- ITIL-Aligned Service Management: Modules for incident, request, problem, change, asset, and knowledge management, all backed by ITIL‑certified professionals who support and manage the service.
- Shared Service, Individual Focus: Multi‑tenant environment allowing each organisation to maintain autonomy over its data, workflows, and service catalogues while benefiting from economies of scale.
- Configurable & Scalable: Flexible enough for small charities yet powerful enough for large NHS Trusts, ensuring standardisation without sacrificing custom governance.
- Integrated Asset & Inventory Management: Full visibility and control over all assets with integrated lifecycle management, inventory tracking, and CMDB capabilities.
- User-Centric Experience: Intuitive self‑service portal, automated workflows, and SLA tracking empower end users and streamline service delivery for teams.
- Security and Compliance: Supports UK GDPR, auditability, and robust role‑based access controls in line with public sector requirements.
We offer several hosting options:
Public/Private Cloud
Take a network public or private cloud subscription tailored to your needs
Learn MoreThe open source GLPI software underpinning EchoDesk is already widely used
There is much more in EchoDesk...
Service Desk
- Incident Management
- Request Management
- Problem Management
- Change Management
- SLA Management
- Knowledge Management
- Reports/Dashboards
- Self Service
- And Much More...
Asset Management
- Asset Management
- Inventory Management
- License Management
- Software Management
- Warranties
- Domains
- Custom Assets
- Automatic Actions
- And Much More...
User Management
- Single Sign On (SSO)
- Entities/Departments
- Access & Restriction Rules
- Self Service Mode
- Profiles
- Impersonate (admin function)
- Audit History & Logs)
- And Much More...
Project Management
- Manage Projects
- Task Trackingt
- GANTT
- Linked Documents
- Linked Assets
- Knowledge
- Impact Analysis
- Team Management
- And Much More...
Financial Management
- Budget Management
- Supplier Management
- Contact Management
- License Management
- Statistics
- Linked Tickets
- And Much More...
Custom Features
- AI Integration
- Branding
- Custom Functions (plugins)
- REST API
- And Much More...
