GLPI Hosting UK: Fully Managed GLPI from an Official GLPI Partner
GLPI is a strong open-source service desk and asset management platform. Running the server underneath it is a separate job: PHP and database versions, security releases, upgrades and plugin compatibility.
With Echo-9 GLPI hosting, we run a fully managed GLPI instance for you in our secure cloud. There are no servers for your team to maintain. You get GLPI, and our UK-based team looks after the platform.
What's included in managed GLPI hosting
Hosted GLPI is our Cloud: Basic plan. It includes:
- A fully managed GLPI instance in our secure cloud. No server maintenance required on your side.
- Upgrades handled for you. Planned major-version upgrades, rehearsed on a copy of your data first. GLPI 10 left support on 7 October 2026; see our GLPI 10 end-of-support migration plan.
- Tested security patching. We review each GLPI security release, test it on a staging copy with your plugins, and deploy it in an agreed window with a rollback ready. Read Keeping Up with GLPI Security Releases.
- Plugins and integrations. Community plugins tested on staging first, our own GLPI plugins, and integrations such as webhooks, the GLPI API, Microsoft Intune and Entra ID, and Zabbix.
- UK-based support. The same response times as our GLPI support plans.
| Priority | Response time |
|---|---|
| P1 | 2 hours |
| P2 | 8 hours |
| P3 | 2 working days |
| P4 | 5 working days |
| Changes | By arrangement |
These are response times, not resolution times. Our UK team works Monday to Friday, 9am to 5pm.
Hosted GLPI or self-hosted?
| Hosted by Echo-9 (Cloud: Basic) | Self-hosted with our support (On-Premise: Standard) | |
|---|---|---|
| Who runs the server | We do | You do |
| Upgrades and security patches | Done by us | We help with updates and give priority assistance |
| Best for | Teams with no time or appetite to run servers | Teams that must keep GLPI on their own infrastructure |
Larger or more complex estates can move to our Enterprise plan, which adds custom development, integration and dedicated support. See all plans and pricing.
Who GLPI hosting is for
- SMEs with a small IT team who want a working service desk, not another server to babysit.
- Teams still running GLPI 10 on an ageing server and looking for a supported home for the upgrade.
- Mid-market and enterprise IT teams who want GLPI run by specialists alongside their own administrators.
We also work with public sector bodies, education and charities.
Moving to hosted GLPI
- Free GLPI Health Review. A one-hour call about your current setup and whether hosting is the right fit.
- Plan the move. We check your version, plugins and integrations, and agree a cut-over window.
- Migrate and go live. We move your GLPI into our secure cloud, upgrading it to a supported version if needed.
- Ongoing management. We patch, upgrade and support it within the response times above.
Why host GLPI with Echo-9
- Official GLPI Silver Partner with direct access to partner resources.
- We run on GLPI ourselves. Change and problem management are live in our own GLPI. See how we use it.
- We build GLPI plugins and combine GLPI with Zabbix monitoring and Wazuh security.
- Want AI in GLPI without sending data to a public AI service? Ask us about Sovereign AI.
Pricing
GLPI hosting is priced to match your estate: how many users and entities you have, which plugins and integrations you rely on, and the support level you need. Plans are available monthly or annually, with no lock-in.
GLPI hosting FAQs
What is hosted GLPI?
Hosted GLPI means we run your GLPI instance for you in our secure cloud. You use GLPI in your browser as normal, and we look after the server, upgrades and security patches.
Do I need to maintain any servers?
No. Our Cloud: Basic plan is a fully managed GLPI instance, so there is no server maintenance on your side.
Can you move our existing GLPI into your cloud?
Yes. We check your version, plugins and integrations, plan a cut-over window, and upgrade you to a supported version as part of the move if needed.
What if we want to keep GLPI on our own servers?
Our On-Premise: Standard plan supports self-hosted GLPI with installation support, updates and priority assistance. See GLPI support.
What are your support hours and response times?
Our UK team works Monday to Friday, 9am to 5pm. Response times are 2 hours for P1, 8 hours for P2, 2 working days for P3 and 5 working days for P4. Changes are by arrangement.
How much does GLPI hosting cost?
It depends on the size of your estate, your plugins and integrations, and the support level you need. Plans are monthly or annual with no lock-in. Contact us for a quote.
Ready to hand GLPI's server over to us?
A free one-hour call about your GLPI setup and whether hosting fits.
Email contactus@echo-9.org
Echo-9 Shared Services Ltd, 52-54 East Dock Street, Dundee DD1 3JX.