Insights
Practical guidance from the Echo-9 team
Articles on asset visibility, service management, and security — grounded in the work we do with public sector and shared services organisations.
Close Tickets Properly. Update Assets Automatically.
AI Closure and ITAMation fix the gap between incident resolution and asset record accuracy at the moment the ticket closes.
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Twelve Schools, One Platform, Half the Cost
How academy trusts and universities escape per-site tool sprawl with a unified GLPI platform and 50 to 60% cost savings.
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Your Portal Has Forms. GilpAI Helps People Find the Right One.
GilpAI matches user intent to the right GLPI form. LiveTalk catches what AI cannot. Self-service that reduces misrouting.
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When Credentials Leak, Your Helpdesk Should Already Know
Pwned brings Have I Been Pwned breach monitoring into GLPI where identity risk becomes actionable tickets.
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Your CMDB Has the Data. ServiceMap Gives You the Picture.
ServiceMap turns GLPI asset inventory into an interactive topology canvas with live incident overlay.
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When Your Systems Are Down, Your Incident Response Platform Cannot Be One of Them
CyberDesk is Echo-9's independent breach response platform for coordinating recovery when primary infrastructure is compromised.
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Stop Firefighting the Same Incidents: Problem Management That Works
ProblemAI automates pattern detection, structured RCA and deflection in GLPI.
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Sovereign AI: Why Your Service Desk Should Not Send Ticket Data to the Cloud
Sovereign AI keeps inference on your infrastructure with GLPI and Echo-9 plugins.
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You Do Not Need ServiceNow to Run IT Like an Enterprise
Enterprise ITSM without enterprise invoices — GLPI, Zabbix and Wazuh with up to 60% cost reduction.
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One Stack, Three Disciplines: GLPI, Zabbix and Wazuh
Why GLPI, Zabbix and Wazuh belong together as one integrated operational stack.
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NCSC OT Advisory: Visibility First with GLPI
The NCSC has called on every organisation using operational technology to review their security. GLPI discovery provides the foundation.
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